FAQs Serrano Ham Store

1.- To which countries does The Serrano Ham Store deliver?.

We ship our products to the following country:

United Kingdom.

For other countries, please contact us.

Important: all sales are governed by Spanish law of electronic commerce.

2.- What payment methods are available?.

Credit and Debit Cards (Visa, MasterCard, Maestro and American Express), Wire Transfer and PayPal.

3.- How can I pay by wire transfer?.

When you make a purchase selecting wire transfer as payment method, our system will show you all the data necessary to make the transfer (you also receive an email with this same data):

.- Exact amount to transfer.
.- Bank account number to which to transfer (including international codes).
.- Concept for the identification of your purchase.

Your order will be processed as soon as your transfer is received.

4.- Can I request an invoice for my purchase?

Of course you do. In the process of purchase, when you enter your shipping information, you are asked about if you want to invoice. If so, we will include the invoice along with your purchase.

5.- How are shipping charges calculated?.

The shipping costs are automatically calculated based on the total weight of all the items that comprise a purchase.

In your shopping cart (and throughout the purchase process) you will always know the shipping costs.

Automatically, and based on the rates charged by logistics companies with which we work, our system will calculate the shipping costs more economic.

6.- How long will my order take to arrive?.

This depends on the payment method you have selected:

1.- Payment by Credit or Debit Card. From 3-4 working days.
2.- Payment by Wire Transfer. From 3-4 working days, from the date of receipt of your wire transfer in our bank.
3.- Payment by PayPal. From 3-4 working days.

7.- How are orders shipped?.

We ship your purchase to the address you indicated in the purchasing process, at the times indicated in the preceding paragraphs.